Refund Policy

At Elementary Network Solutions, we are committed to providing high-quality training programs and ensuring student satisfaction. This refund policy outlines the terms and conditions under which refunds may be requested and processed.

Course Cancellation by Students

Before Course Commencement

Full Refund: Students may cancel their enrollment and receive a 100% refund if cancellation is requested at least 7 business days before the course start date.
Partial Refund: Students who cancel 3-6 business days before the course start date will receive a 75% refund.
Limited Refund: Students who cancel 1-2 business days before the course start date will receive a 50% refund.
No Refund: No refund will be provided for cancellations made on the course start date or after the course has commenced.

After Course Commencement

Within First Week: Students may withdraw within the first 7 days of course commencement and receive a 50% refund, minus any materials or resources already provided.
After First Week: No refunds will be provided for withdrawals after the first week of course commencement.

Course Cancellation by Institute

If we must cancel a course due to insufficient enrollment, instructor unavailability, or other circumstances beyond our control:

Students will receive a full refund of all fees paid
Alternative course dates will be offered when available
Students will be notified at least 48 hours before the scheduled start date when possible

Refund Processing

Timeline

Approved refunds will be credited within 10-15 business days
Refunds will be issued to the original payment method
Processing time may vary depending on your financial institution

Processing Fees

A Rs.1500 administrative fee may be deducted from refunds for cancellations made less than 7 days before course start
No processing fees apply to institute-initiated cancellations.

Non-Refundable Items

The following are non-refundable:

Course materials, books, or software once accessed or downloaded
Certification exam fees paid to third-party organizations
Individual coaching or consultation sessions already completed

Refund Request Process

To request a refund:

Submit Written Request: Email your refund request to trainings@elementarynetworksolutions.com including:
- Full name and contact information
- Course name and enrollment date
- Reason for refund request
- Supporting documentation (if applicable)
Review Period: We will review and respond to your request within 5 business days
Documentation: Keep records of your enrollment and any correspondence regarding your refund request

Transfer Policy

As an alternative to refunds, students may transfer their enrollment to another course session:

Transfers must be requested at least 48 hours before the original course start date
One free transfer is permitted per enrollment
Course price differences may apply for transfers to higher-priced programs

Contact Information

For all refund-related inquiries:

Email: trainings@elementarynetworksolutions.com

Policy Updates

This refund policy may be updated periodically. Changes will be posted on our website with the effective date. Students enrolled before policy changes will be subject to the policy in effect at the time of their enrollment.

Important Notes

All refund requests must be submitted in writing
Verbal requests will not be processed
This policy applies to all courses and programs offered by Elementary Network Solutions.
Refunds are subject to verification of payment records
Special promotions or discounted courses may have different refund terms, which will be clearly communicated at the time of enrollment

This policy is designed to be fair to both students and the institute while ensuring the sustainability of our training programs. We encourage students to carefully review course descriptions and requirements before enrolling.